Shipping & Returns

We ship worldwide from Vietnam, working with buyer-nominated forwarders or our own logistics partners.

Incoterms

FOB Ho Chi Minh City / Cat Lai is standard. CIF, CFR and DDP terms can be quoted on request; DDP availability depends on destination and product duties.

Transit times

• Sea freight to EU and US: 25–40 days port to port
• Air freight: 5–8 days door to door
• Express courier for samples: 3–6 days

Packing

Standard export cartons with polybagged caps. Retail-ready packaging, barcodes, hangtags and carton markings can be specified per order.

Returns

Custom production is non-returnable except for confirmed quality defects. Defect claims are handled by replacement or credit after review of photos and, where required, returned samples.